These Terms of Service ("Terms") govern your rental of moving totes, dollies, and related equipment from 805 Totes ("805 Totes," "we," "us," or "our"). By reserving or using our equipment, you agree to these Terms.

Rental period

Rental length depends on your package and begins on your scheduled delivery day: 5 days for Studio and 1-Bedroom, 7 days for 2- and 3-Bedroom, and 10 days for 4-Bedroom. Free delivery and pickup are included within our Ventura County service area.

Extensions and late fees

Need more time? Extra days are available at $20/day for the first 3 days and $12/day after that, up to 10 extra days, if requested before your scheduled pickup. If totes are not ready for pickup at the end of your rental period and no extension has been arranged, late fees accrue at the same daily rates for each day the equipment remains in your possession.

Damaged, lost, or missing equipment

You are responsible for our equipment from delivery until pickup. Totes, lids, dollies, and blankets should be returned in the same condition they were delivered — clean, undamaged, and complete.

Normal wear and tear (scuffs, scratches, everyday dirt) is expected and is never charged. If a tote arrives damaged, we swap it free. If equipment is broken beyond normal use, missing, or not returned at pickup, the following flat replacement fees apply:

Tote (with lid): $25 each
Dolly or hand truck: $85 each
Moving blanket: $15 each

We'll always text you first with what we found before charging anything. By placing a reservation you authorize 805 Totes to charge the payment method used at checkout, which is securely stored by our payment processor (Stripe), for any replacement fees, late fees, or extension fees described in these Terms. Card details are never stored on our systems.

Do not exceed the 65 lb weight limit per tote, do not stand on totes, and do not use totes to store hazardous materials, liquids that could damage the tote, or anything perishable.

Delivery and pickup

We will confirm delivery and pickup windows in advance. Please make sure someone is available to receive the delivery, or provide clear instructions for a safe drop-off location. Reschedule requests made at least 48 hours before your scheduled delivery are free of charge.

SMS Terms

Program: 805 Totes Notifications.

By opting in through our reservation form, you agree to receive text messages from 805 Totes related to your reservation, delivery, and pickup. Message frequency varies. Message and data rates may apply.

Reply STOP at any time to cancel messages. Reply HELP for help, or contact us at hello@805totes.com.

Carriers are not liable for delayed or undelivered messages. Supported carriers include all major U.S. carriers. No mobile opt-in data or consent will be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Limitation of liability

805 Totes is not responsible for damage to the contents of totes during your move, or for any indirect, incidental, or consequential damages. Our total liability for any claim arising from your rental is limited to the amount you paid for that rental.

Cancellations

You may cancel your reservation for a full refund up to 72 hours before your scheduled delivery. Cancellations made between 24 and 72 hours before delivery receive a 50% refund. Cancellations inside 24 hours, or on the day of delivery, are non-refundable. Rescheduling is always free when requested at least 48 hours before your scheduled delivery. Contact us as soon as possible if your plans change.

Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above. Continued use of our service after changes means you accept the updated Terms.

Contact

Questions about these Terms? Contact us at:

805 Totes
Ventura County, California
Email: hello@805totes.com